Bangalore: The City of thieves?

First of all, I am not accusing everyone in Bangalore. I have many good friends who are originally from here. But this is the first impression I have got about Bangalore - Garden city as well as the city of thieves. The day when I joined my new company, I heard about the burglary of a mobile of one of my colleague. The incident goes like this. My colleague forgot to take her mobile to a meeting and left it on her office desk. When she was back, the mobile was long gone. I appreciate her for fighting with all her efforts and finally she got her mobile back after a series of incidents. I am not going in to the details of it [as I am not allowed to do so].
While discussing this incident with another of my colleague, he told me about what happened to him. A woman came to his apartment and introduced that she will clean the house. He went inside for a second opinion from another guy who is staying there. By the time he got back, she was gone along with his wallet. He somehow traced her to a street and even before he could talk to her, the locals rammed the place and he literally had to flee. So the next whole week he was really busy, calling all the credit/debit card companies to block them.
Okay, those are two incidents of theft which happened to my colleagues. These were the hot news of discussion among us for the first week I landed here. Then I heard many similar incidents for which I cannot submit any proof.
Even if you cannot call theft in the direct sense, what else can you call what the auto-rikshaw drivers are doing here? How can you logically resolve what has happened to you when you have to pay Rs 20/- and Rs 60/- for the same route and same distance to two different auto-riksaw drivers? They all think they are above the law. At the same time, the public transportation system here is really pathetic. Even to travel a distance of 1-2kms, it may take from half to one hour at peak times of traffic.
Leave the auto-rikshaw drivers. I once went to a furniture mart to buy a couple of chairs. The person there immediately showed me and my friend a printed chart of the prices of some brands and models of chairs. After some time bargaining he went inside the shop and produced the catalogue showing the detailed pictures of the chairs. First we thought what he saying was correct. Later only we inspected the catalogue with the actual chairs models there and we really got surprised to see that that price in that printed sheet was well below what he told us. Around Re100-200/- margin was there.
Or, take the case of BSNL. I gave application for a BSNL broadband connection on September 9^th, 2007. They assured me that I will get it with in one week. Now its almost 2 months and I am still waiting. You can read the detailed story about it in my other blog. I even had to start a trilogy to explain the whole stuff.
Is there any means to book people like these? What do I have to do? File a complaint in the police station? I don’t think that will help in anyway. I can narrate a number of incidents like these. I think its time we need to act. But how, I don’t know.