Guilty as Charged

Here is the reply I got from the Mr. B Krishnamoorthy Bajaj Regional Manager, Bangalore about my complaint (previous blog).

Dear Mr Manu,
Noted the contents of your mail and we sincerely apologise for the experience which you had with our service centre.

Your feedbacks are very valid and would help the dealer to improve on customer service
We are taking up the feedback with the concerned dlr and we assure you better experience during your future visits.
For any future service assistance pl contact me or my colleague Mr Manoj Manoharan, from our Bangalore Regional office.
Assuring our best services.
Regards,

B Krishnamoorthy
Regional Manager-Service
Bajaj auto ltd
Bangalore

Atleast I got the satisfaction that I had done something to resist customer exploitation. After I got this mail, I got a call from another guy (forgot his name) on behalf of Mr. B Krishnamoorty apologizing for the incident. He said it’s good that I submitted the feedback, so that they can improve customer service. He also assured me that there had been some internal action taken and the corresponding person from Amba Bajaj will call me. As expected, Mr. Hithranjan Kumar from Amba Bajaj called me and we ‘discussed’ about the incident for some 15-20 minutes. Finally he concluded that, its their mistake and he apologized for that and he assured me that I can contact him anytime for any assistance. He also wanted me to reply to the regional manager’s mail about our discussion. Anyway, I now feel that there is some customer service after all, and some one will reply to the complaints of a customer, if you complain at the right place.